Privacy policy

Last updated 27 October 2026

Click n Pay (“we”, “us”) runs clicknpay.com.au together with our meat brand, Swan Valley Meats, at 624 Great Northern Hwy, Herne Hill WA 6056. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to look after your order or enquiry:

• Order requests: your name, phone number, email address, whether you want delivery or Click & Collect, your delivery address (for delivery orders), the products and quantities you choose, and any notes you add.
• Catering enquiries: your name and contact details, the event date, headcount, event type, the dishes you are interested in, and any notes.
• Contact and wholesale enquiries: your name, contact details and your message.
• Phone, email and in-store: whatever you choose to tell us when you call, email or visit.

We do not take payments on this website and we never ask for card or bank details through it.

How we use it

• To prepare, confirm, weigh, price and deliver or hand over your order.
• To reply to your enquiry and quote for catering or wholesale.
• To contact you about your order, for example to confirm final weights or a delivery or collection time.
• To keep the records we are required to keep by law.

We do not sell your personal information, and we do not send you marketing unless you have asked us to.

Who we share it with

Your details are seen by the Click n Pay and Swan Valley Meats team who handle your order or enquiry. We also use a small number of service providers to run the website:

• Website hosting on servers in Sydney, Australia.
• Email delivery through SendGrid (Twilio Inc.), which sends your order or enquiry to our team and your confirmation email to you. SendGrid processes this email in the United States.
• Delivery: if you choose delivery, we give your name, address and phone number to whoever delivers your order.

We only share what each provider needs to do its job, and we may disclose information where the law requires it.

Cookies and your browser

We do not use advertising or analytics cookies. Your basket is saved in your own browser (local storage) so it is still there if you come back; it is not sent to us until you place an order request, and you can clear it at any time by emptying the basket or clearing your browser data. The site loads its fonts from Google Fonts, which means your browser connects to Google’s servers when you visit.

How we keep it safe

The website runs over an encrypted (HTTPS) connection, and access to orders and enquiries is limited to the people who need it. We keep personal information only for as long as we need it for the purposes above or as required by law, and then delete it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need to keep it. Contact us using the details below and we will respond within a reasonable time.

Questions and complaints

If you have a question or a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it:

• Email operations@clicknpay.com.au
• Phone 0438 757 008
• Post: 624 Great Northern Hwy, Herne Hill WA 6056

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.